Shipping and Delivery

Last updated: August 2026

At Nexa Smart Home, we strive to deliver your smart home products safely and on time. Below you'll find everything you need to know about our shipping and delivery process.

Delivery Coverage

We currently deliver to all emirates within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Shipping Options & Timeframes

Shipping Method	Estimated Delivery Time	Cost
Standard Delivery	2–5 Business Days	Calculated at checkout
Express Delivery	1–2 Business Days	Calculated at checkout
Free Shipping	3–5 Business Days	Free on orders above a set threshold

Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your delivery through our courier partner's website.

Delivery Attempts

Our courier will make up to 2 delivery attempts. If delivery is unsuccessful, you will be contacted to arrange an alternative delivery time or pickup arrangement.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at support@nexasmarthome.com. We will investigate and resolve the issue promptly.