Refund Policy

Last updated: August 2026

At Nexa Smart Home, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition as received.
The item must be in its original packaging with all accessories and documentation included.
Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

The following items are not eligible for return:

Items that have been installed, used, or damaged after delivery.
Items purchased on final sale or marked as non-returnable.
Gift cards.

How to Initiate a Return

To start a return, please contact our support team at support@nexasmarthome.com with:

Your order number.
The item(s) you wish to return.
The reason for the return.

Our team will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days and credited to your original payment method.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 48 hours of receiving your order.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item, in which case Nexa Smart Home will cover the return shipping.